RECOVERY SPECIALIST

Position Details

Full-Time

The Recovery Specialist coordinates general business activities and the needs of UGP’s clients through courteous, professional conduct including the use of well-planned recovery programming, effective sessions, and recovery assessments.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Conducts exploratory and in-depth interviews on a client’s history, motivation, and goals

  • Develops and executes a relevant unique development program, based on assessment results

  • Collaborates with other golf and fitness coaches to best serve the clients’ golf and personal development before, during, and after recovery sessions

  • Creates a 5-star customer experience by going above and beyond for each client and anticipating their needs

  • Facilitates a Development Plan to improve overall health, golf ability, physical fitness, and mobility

  • Completes the necessary Checklist each day (e.g. Opening and/or Closing duties)

  • Successfully utilizes in-house resources to complete projects or tasks as necessary

  • Confidently gives a high-quality tour at any time and demonstrates the ability to close the sale

  • Shows proficiency in usage of MINDBODY, CoachNow, Swing Catalyst, Trackman, and Crew in addition to any other software used

  • Uses CoachNow to provide off-site exercise videos to clients following sessions

  • Greets all clients and refers to them by name to create the UGP experience

  • Completes necessary administrative duties to follow-up with clients, communicate with team members, and develop fitness plans

  • Maintains a professional demeanor and appearance at all times while showing commitment to the UGP Mission, Vision, and Core Values

  • Answers phones, books appointments in a timely manner, and manges personal schedule on MINDBODY

  • Demonstrates effectiveness in client retention

  • Performs other duties as assigned 

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • Doctorate of Physical Therapy, Doctorate of Chiropractic or Athletic Trainer Certification

  • 1-2 Years of related experience

  • Strong oral and written communication skills

  • Positive, enthusiastic personality

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the Recovery Specialist is regularly required to talk or hear. The employee frequently is required to use hands and fingers, handle or feel objects, and engage in exercise. The employee is required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Compensation & Benefits

  • Salary: $60,000 to $85,000 plus bonuses

  • Health, Vision, Dental, and Life Insurance

  • 401(k) Matching

  • Paid Time Off

  • Paid Sick Leave

  • Paid Training and Development

  • Paid Continued Education

  • UGP Professional Development

  • Competitive Opportunities for Career Advancement

  • Career Networking Opportunities

  • Team UGP Membership + Perks

    • Employee Discounts

    • Access to UGP Facilities

    • Driving Range Memberships

    • Work Phone Reimbursement

    • Access to UGP Merchandise, Golf Clubs and Soft Goods, and UGP Events

  • Maternity/Paternity Leave

  • FMLA

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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